PRIVACY POLICY

Introduction

C1 Fitness has been developed and brought to you by United Minds Middle East L.L.C-FZ, ("we", "us", "our" or “C1 Fitness”). C1 Fitness is committed to protecting your privacy and this Privacy Policy (simply referred to as the “Policy”) explains how we collect, use, disclose, share, and safeguard your information when you use C1 Fitness App, which includes the app and all related products and services as applicable, collectively referred to as the “Services”.

This Policy applies to all users of the C1 Fitness Services. You should familiarize yourself with this Policy carefully together with the Terms of Use. Capitalized terms used in this Policy adopt the same meaning given to them in our Terms of Use.

C1 Fitness is not intended for persons under eighteen (18) years of age. We do not knowingly collect any personal data from persons under 18 years of age. If you are under 18, please refrain from using or registering on C1 Fitness. If we find out that we have collected or received information from persons under 18 years of age without parental consent, we will delete that information. If you believe we have collected the information of a child under 18 years of age, please contact us.

By registering and continuing to use C1 Fitness, you are consenting to the collection, storage, processing, sharing, and transfer of your personal information, in accordance with the terms set out in this Policy.

INFORMATION WE COLLECT

We collect personal information from our users in various ways.

Personal Information You Provide:

• Account registration: Name, email address, height, weight
• Communication data: Customer support inquiries and feedback

Workout Activity Data:

• Video workout completion status (whether you finished a workout video)
• Workout completion timestamps
• Your favorite videos
• Rewards earned based on workout completion

Automatically Collected Technical Information:

• Device information: Device type, operating system, unique device identifiers
• App usage data: Which workout videos are accessed and viewed
• Technical logs: IP address, app version, crash reports, and basic performance data
• Session data: Login times, app usage duration, and feature interactions

Basic Analytics: We use simple analytics to understand:

• Which workout videos are most popular
• How often users complete workouts
• Basic app performance and stability
• General usage patterns to improve the service

No Personal Tracking: We do not track:

• Your personal fitness progress or health metrics
• Detailed personal behavior patterns
• Biometric or health information

Information we receive from third parties

Sometimes we get information about you from trusted third parties, for example, health services you use and connect to the App, or our business partners, affiliates, and service providers. We use this information only to help deliver and improve our services. Please note that we do not store data from Third Party and Health Services.

HOW WE USE YOUR DATA

We process your personal information in accordance with the legal basis provided by applicable data protection laws, including the United Arab Emirates (Personal Data Protection Legislation (“PDPL”), and the EU (General Data Protection Regulation (“GDPR”)).

Processing your personal information is necessary for compliance with legal obligations we are subject to, for which we may be penalized if non-compliant. We also collect your data to provide and improve C1 Fitness, communicate with users, and analyze user behavior. Specifically, we use personal information to:

• Enable you to access and use of C1 Fitness,
• Provide and improve our Services, including to personalize the user experience, monitoring and analyze usage, and diagnosing technical issues and troubleshooting.
• Communicate with users, including responding to inquiries and providing customer support, sending transactional messages, and sending promotional communications,
• Analyze user behavior, including to conduct market research, personalize content and advertising, and
• Comply with our legal obligations.

HOW WE SHARE YOUR DATA

We may share personal information with Third-Party Service Providers in order to provide and improve the Services. In these cases, we will first gather your consent. The sharing of your personal information in these circumstances is essential for the effective and continuous delivery of our Services. Any Third Party Service Providers, with whom we are under contract with, are authorized by us to collect, utilize, share and disclose your personal information, as directed by us. Specifically, we may share personal information to:

• With your consent: We may share your information with third parties if you have given us your consent to do so.
• For legal purposes: We may share your information with third parties if we are required to do so by law, such as in response to a court order or a legal request from a government agency.
• In case of a merger or acquisition: We may share your information in the event of a merger, acquisition, or other business transaction.

We transfer the minimum volume of personal data necessary for a specific purpose relevant to the Third Party Partner providing us with the service, and we only engage with Third Party Partners who have been vetted and can assure us that they provide an adequate level of security aligned with our own standards and compliant with GDPR global standards.

INTERNATIONAL DATA TRANSFER

We may transfer and/or disclose personal data to countries outside the United Arab Emirates. When doing so, we will ensure suitable technical, organizational, and contractual safeguards of the transfer/disclosure complies with applicable data protection laws.

The transfer of personal data may take place when transferring personal data to our Third Party Service Providers or other third-party service providers located outside the United Arab Emirates in order to provide any Service you may have requested from us.

DATA RETENTION

We will retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal information, we consider the amount, nature, and sensitivity of the personal information, the potential risk of harm from unauthorized use or disclosure of your personal information, the purposes for which we process your personal information and whether we can achieve those purposes through other means, and the applicable legal requirements.

In general, we will retain your personal information for the duration you hold your account with us, and for a reasonable period of time afterwards, in order to maintain business records for analysis and/or audit purposes, to comply with legal or regulatory requirements, and for other legitimate business purposes.

Once your personal data is no longer required, we shall take appropriate steps to ensure all your personal data is destroyed or permanently deleted if it is no longer required, or in certain circumstances, if required by law.

YOUR RIGHTS

You have certain rights in relation to your personal data. They include:

• Right to Access: Request copies of your personal data (name, email, workout completion records)
• Right to Rectification: Correct inaccurate personal data
• Right to Erasure: Request deletion of your data ("right to be forgotten")
• Right to Restrict Processing: Limit how we process your data
• Right to Data Portability: Receive your data in a structured format
• Right to Object: Object to certain types of data processing
• Right to Withdraw Consent: Withdraw consent for marketing communications

If you wish to exercise any of these rights, please contact us using the details provided in the "Contact Us" section below. We may need to verify your identity before processing your request. We will try to respond to your request within a reasonable timeframe.

Changes to This Policy

We may update this Policy from time to time to reflect changes in our services, applicable laws, or best practices. We will notify you of any material changes to the policy and provide the updated policy on our Website.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us by sending an email to [email protected]